Desktop Support Engineer

  • Full Time
  • Dubai

We’re currently seeking a Desktop Support Technician to join our team and provide exceptional support to our clients.

Desktop Support Technician provides day-to-day desktop support, receives inbound calls, answers questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Tasks may include, but are not limited to:

  • Responding to client support requests.
  • Contacting clients to find out the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Requirements

  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Good written and verbal communication skills (Local and English).
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
  • Salary: 5800 AED/gross
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