Hatchfit Physiotherapy Clinic is looking for a friendly, professional, and service-oriented Customer Care Executive to join our team in Dubai. This role is essential in ensuring patients have a smooth and positive experience from the moment they walk through our doors.
Key Responsibilities:
- Greet patients warmly and assist them with check-in and appointment scheduling.
- Handle phone, email, and in-person inquiries in a courteous and timely manner.
- Maintain up-to-date patient records and appointment logs.
- Coordinate with physiotherapists and administrative teams to ensure efficient patient flow.
- Provide accurate information about clinic services, insurance policies, and billing procedures.
- Handle complaints and feedback professionally, escalating when necessary.
- Follow up with patients regarding appointments, feedback, and other concerns.
- Ensure the reception area is organized, clean, and welcoming.
Requirements:
- High school diploma or bachelor’s degree in any field.
- 1–2 years of experience in a customer service or front-desk role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and basic clinic management systems.
- Ability to multitask and stay calm under pressure.
- Professional appearance and a positive attitude.
- Fluency in English; Arabic is a plus.
At Hatchfit Physiotherapy Clinic, we are committed to offering an outstanding patient experience. Join our Dubai team as a Customer Care Executive and become the welcoming face of our clinic, helping patients feel supported and cared for throughout their journey.