Hatchfit Physiotherapy Clinic is seeking a well-presented and customer-focused Front Office Executive to be the first point of contact for our patients in Dubai. This role is ideal for someone who enjoys a dynamic, people-oriented environment and takes pride in delivering excellent service.
Key Responsibilities:
- Welcome patients and visitors in a courteous and professional manner.
- Manage appointment scheduling, rescheduling, and cancellations efficiently.
- Handle incoming calls, emails, and inquiries, directing them to appropriate departments.
- Maintain the reception area to ensure it is tidy and presentable at all times.
- Manage patient check-ins and check-outs, ensuring accurate documentation.
- Collect and process payments, issue receipts, and maintain daily cash reports.
- Coordinate with the medical and administrative teams to ensure smooth clinic operations.
- Assist in maintaining patient records and filing documents as required.
- Support administrative tasks such as data entry, document handling, and inventory of front desk supplies.
Requirements:
- Bachelor’s degree or diploma in Administration, Hospitality, or related field.
- 1–2 years of front office or customer service experience, preferably in a healthcare or clinic setting.
- Excellent verbal and written communication skills.
- Proficiency in MS Office and familiarity with clinic management software.
- Strong organizational and multitasking abilities.
- Professional appearance, pleasant demeanor, and a service-oriented mindset.
- Fluency in English; knowledge of Arabic is an advantage.
At Hatchfit Physiotherapy Clinic, we believe the front desk sets the tone for the patient experience. If you’re organized, approachable, and passionate about healthcare service, join our Dubai team and be the welcoming face of our clinic.