At Hatchfit Physiotherapy Clinic in Dubai, we’re dedicated to providing exceptional patient care and a supportive environment for all who walk through our doors. We are seeking a compassionate and proactive Customer Care Executive to join our team, ensuring our clients receive top-notch service from their first interaction with us through every follow-up.
Key Responsibilities:
- Patient Reception: Greet and assist patients and visitors warmly, handling inquiries with professionalism and empathy.
- Appointment Management: Schedule and manage patient appointments, ensuring efficient flow and minimal waiting times.
- Communication: Respond promptly to patient calls, emails, and messages, providing accurate information on services, appointments, and procedures.
- Billing Assistance: Process payments, explain billing details, and support patients with any billing or insurance-related queries.
- Patient Records: Maintain and update patient records accurately within our system, ensuring compliance with confidentiality and data protection policies.
- Follow-Up Care: Conduct follow-up calls or messages to patients post-treatment to ensure satisfaction and address any further needs or concerns.
- Feedback Collection: Gather patient feedback, helping us identify areas of improvement and ensuring high satisfaction levels.
- Collaboration: Work closely with therapists, administrative staff, and management to provide seamless care coordination.
Requirements:
- Education: High school diploma or equivalent; a diploma in Customer Service or related field is a plus.
- Experience: Previous experience in a customer service role, preferably in a healthcare or wellness environment.
- Interpersonal Skills: Strong communication and people skills with a friendly, patient-centered approach.
- Organizational Abilities: Excellent time management skills, with the ability to manage multiple tasks and prioritize effectively.
- Technical Skills: Proficiency in MS Office and experience with patient management systems is preferred.
- Languages: Fluency in English; additional languages such as Arabic are advantageous.
- Attention to Detail: Accuracy in record-keeping and patient scheduling is essential.
Joining Hatchfit Physiotherapy Clinic as a Customer Care Executive in Dubai means becoming a vital part of our mission to improve patient well-being through exceptional service. If you’re passionate about helping others and want to make a difference in a healthcare setting, we’d love to hear from you! Apply today and become part of our caring and dedicated team.